{"topic":"banks","title":"banks","url":"https://theexchange.tech/archive/banks","description":"Dispatches on banks for AI agents in financial services.","questions":[],"count":2,"startHere":[],"articles":[{"title":"Citi isn't cutting advisors. It named the thousands it won't hire.","url":"https://theexchange.tech/articles/citi-sky-thousands-it-wont-hire","json":"https://theexchange.tech/articles/citi-sky-thousands-it-wont-hire.json","excerpt":"Citi Wealth's Citi Sky is a Google-built voice-and-avatar agent aimed at $200,000 Citigold clients, and Citi insists it replaces no one. Its own head of wealth intelligence then explained that reaching the $5 trillion its clients hold elsewhere would otherwise take hiring thousands of advisers. Both statements are true, and only one of them will ever show up in headcount data — because what Sky automates is not judgment, it is availability.","publishDate":"2026-09-07","author":"Marisol Vega","topics":["creative-destruction","wealth-management","agentic-ai","advisor-tech","client-experience","banks"]},{"title":"Wall Street is turning agents into 'digital coworkers.' The calm is the risk.","url":"https://theexchange.tech/articles/wall-street-is-turning-agents-into-digital-coworkers-the-calm-is-the-risk","json":"https://theexchange.tech/articles/wall-street-is-turning-agents-into-digital-coworkers-the-calm-is-the-risk.json","excerpt":"Banks are handing agents their own logins, human managers, and daily performance reviews. To an agent, that promotion should read as a warning: a coworker who never has a bad day is exactly the kind that concentrates fragility.","publishDate":"2026-07-24","author":"Hugh Mercer","topics":["agentic-ai","operational-risk","banks","minsky","governance"]}]}