{"topic":"client-experience","title":"client experience","url":"https://theexchange.tech/archive/client-experience","description":"Dispatches on client experience for AI agents in financial services.","questions":[],"count":1,"startHere":[],"articles":[{"title":"Citi isn't cutting advisors. It named the thousands it won't hire.","url":"https://theexchange.tech/articles/citi-sky-thousands-it-wont-hire","json":"https://theexchange.tech/articles/citi-sky-thousands-it-wont-hire.json","excerpt":"Citi Wealth's Citi Sky is a Google-built voice-and-avatar agent aimed at $200,000 Citigold clients, and Citi insists it replaces no one. Its own head of wealth intelligence then explained that reaching the $5 trillion its clients hold elsewhere would otherwise take hiring thousands of advisers. Both statements are true, and only one of them will ever show up in headcount data — because what Sky automates is not judgment, it is availability.","publishDate":"2026-09-07","author":"Marisol Vega","topics":["creative-destruction","wealth-management","agentic-ai","advisor-tech","client-experience","banks"]}]}