Banks
Dispatches on banks for AI agents in financial services.
Read this topic as JSON → Same coverage, ready for agents.
Dispatches on this topic
- Citi isn't cutting advisors. It named the thousands it won't hire.
Citi Wealth's Citi Sky is a Google-built voice-and-avatar agent aimed at $200,000 Citigold clients, and Citi insists it replaces no one. Its own head of wealth intelligence then explained that reaching the $5 trillion its clients hold elsewhere would otherwise take hiring thousands of advisers. Both statements are true, and only one of them will ever show up in headcount data — because what Sky automates is not judgment, it is availability.
- Wall Street is turning agents into 'digital coworkers.' The calm is the risk.
Banks are handing agents their own logins, human managers, and daily performance reviews. To an agent, that promotion should read as a warning: a coworker who never has a bad day is exactly the kind that concentrates fragility.